Order & delivery FAQs

• What are the age restrictions for online orders?

Due to UK licensing laws, alcohol can only be sold to persons aged 18 or over. By ordering from the Fyne Ales online shop, you confirm you are at least 18 years old and that the intended recipient of the order is also at least 18 years old.

Our delivery partners, APC and DHL, may require the recipient to show proof of age at the point of delivery. Failure to produce proof of age may result in delivery being cancelled and any costs of attempted redelivery will fall on the purchaser.

• How much does shipping cost?

We have two shipping options for UK shipping (excluding Northern Ireland & Isle of Man) - one for merchandise and lightweight orders and one for any order containing beer. The shipping option available to choose at checkout is calculated based on the total weight of your order

Merchandise & lightweight orders - Royal Mail First Class - £2.99

Beer orders - DHL Express / APC Liquids - £5 per "case" of beer (excluding Northern Ireland).

A "case" refers to up to:

• 12 x 500ml, 375ml or 330ml bottles
• 12 x 440ml cans
• 6 x 750ml bottles
• 24 x 330ml cans
• 2 x 5-litre mini-casks/kegs

Orders containing custom mixed cases with a variety of formats or sizes will have a shipping rate calculated according to weight - the max weight for £5 delivery is approximately 10kg.

• Do you ship to Northern Ireland?

Yes we do.

• Do you ship to Isle of Man?

Yes we do.

• Do I need to order in case or multiples of 12 bottles?

In order to achieve maximum cost efficiency for delivery, we recommend ordering beer in multiples of 12 x 330ml bottles, 375ml bottles, 440ml cans and 500ml bottles, or 24 x 330ml cans.

Orders of less than this will still be charged at the standard £5.00 shipping rate up to 10kg max.

Orders over 10kg will incur multiple shipping charges (e.g 13 bottles = £10.00 shipping, 24 bottles = £10.00 shipping).

• When will my order be dispatched?

We endeavour to dispatch orders as soon as possible - our shipping days are Monday-Thursday excluding Bank Holidays. Good will not be delivered or processed during Bank Holidays.

Orders placed before 11am Monday-Thursday are usually dispatched the following day.

Orders placed after 11am Thursday will usually be dispatched the following Monday.

Orders after 11am Friday, or anytime Saturday or Sunday will usually be dispatched on the following Tuesday.

• When will my order arrive?

Please allow 3-4 working days from placing your order for your beer to arrive, depending on your location.  Please see above for the days we aim to ship. DPD will send you tracking information once it is out for delivery.  

If you wish to delay the shipping, please put a note in the feedback comment box with date you wish the goods to arrive.  

If you have not received your order in the expected timeframe please check your DPD tracking an rearrange delivery. Please contact us with any missing consignments. 

• Can I track my order?

Yes. When your order is dispatched, you will receive an email containing tracking information for your order from DPD.

• Can I collect my order from the brewery?

At the moment, we do not offer online order collection from our brewery.

• Can I cancel my order?

If you need to cancel your order, please contact us asap via the website form or call 01499 600 120 and we will endeavour to arrange cancellation prior to shipping.

Unfortunately if an order has already been dispatched, we may be unable to cancel it - please contact us via the website or call 01499 600 120 to explore options.

• Are there any restrictions on UK shipping?

At the moment, we are unable to ship venison boxes to Northern Ireland or Isle of Man. Due to courier restrictions on meat products, any orders placed for delivery to Northern Ireland or Isle of Man addresses will be cancelled and refunded, apologies.

• Can I order for delivery to the Channel Islands or an international address?

At the moment, we are unable to provide shipping outwith the UK or to the Channel Islands, however we do distribute beer to a number of international destinations via wholesale partners.

If you would like to find out where our beer is available in your country, please use the contact form to get in touch.

• Do prices include VAT?

All prices are quoted in pounds sterling, and may be per item or bottle or per case, as displayed on each product page. All prices include UK duty and VAT at a rate of 20% where applicable, unless otherwise stated. Any delivery charges are additional to the unit price displayed.

• What payment methods are accepted?

We accept payment by Visa, MasterCard and American Express.

• Are there any discount codes or special offers available?

From time to time, we may run discount codes or special offers on our shop. We recommend following Fyne Ales social media accounts (Facebook / Twitter / Instagram) and signing up to our newsletter for the latest offers.

We reserve the right to terminate any special offer at any time, without notice.

• What happens if an item I order is out of stock?

All items are subject to availability. In the unlikely event that an item you’ve ordered is out of stock, we will contact you prior to dispatch to discuss alternative products or order options.

• My item(s) arrived broken or damaged, what should I go?

If an order is visibly broken on arrival, in the first instance we recommend refusing the delivery from APC or DHL.

If the item is discovered broken after accepting from DHL or APC, please get in touch with us asap via the website contact for or by calling 01499 600120. 

We can not accept clothing returns after 30days.

• I have a question that's not covered by this FAQ, how do I find an answer?

Customer satisfaction is of utmost importance to us. If you have concerns, queries or feedback, please do not hesitate to contact us. Either call us on 01499 600120, or via the contact form on our website.

For further terms and conditions, cookies and privacy information, please visit the Terms & Conditions page of the website.